Client Support Specialist

Great pay, fulfilling career, & growth opportunities galore.

Join our team as our Client Support Specialist!

Are you a compassionate, driven individual who has a desire to be a part of a family-focused team? Great—we’ve been looking for you!

 

The Company

WayForth is a relocation company that specializes in downsizing and move management services for seniors. We assist our clients through the sometimes-difficult process of transitioning from their homes into smaller spaces, like independent living communities, condos, apartments, or assisted living facilities.

We are a full solution company that performs most aspects of the move process, including: designing floor plans, sorting, packing, moving, unpacking, and resettling our clients into their new homes.

Our team is composed of individuals who are driven, empathetic, and skilled in direct but compassionate communication. We take care of our clients and each other, and we value a great attitude above all else.

 

The Position: Client Support Specialist

Manage internal sales effort to ensure the sales quota and client needs are met. Initiate, build and nurture strategic relationships with vendors, operations, sales, clients and accounts to meet and exceed assigned goals for overall customer experience and company reputation.

Ready to join the team?

Essential Functions:

  • Answers client phone calls and assists in resolution of client issues. Handles and resolves complex customer requests or complaints for the organization.
  • Discovers client needs, recommends and sells additional services based on client needs. Formulates and presents solutions to address client needs.
  • Initiates and follows up with clients to sell or resolve problems and answer questions.
  • Prepares project plan updates and results to management.
  • Functions as a customer experience advocate, seamlessly escalating customer issues that require further approval/troubleshooting.
  • Oversees workflow of sales business processing including preparation of activity reports, pipelines, charts and other statistics to support and direct the sales department.
  • Monitors client accounts by providing data and reports to Account Managers. Prepares sales reports in conjunction with Account Managers showing sales volume and potential sales.
  • Manages correspondence between the Account Managers and clients, as well as client family
    communications in directing an overall understanding of WayForth services.
  • Develops and presents proposals based on client needs.
  • Works in a team environment with Account Management to meet and exceed assigned goals for overall client experience and reputation.
  • Provides support and assistance to Account Managers as needed.
  • Possesses a thorough understanding of all WayForth services.
  • Understands WayForth corporate vision, values and services to communities and can clearly
    articulate this to community representation. Develops and delivers sales/marketing presentations
    alongside Account Managers.
  • Develops and implements promotional events and interacts with external resources to increase
    sales volume.
  • Sells, services, and maintains existing accounts. Positions new business within established accounts.
  • Works with Client Experience Managers to strategically position new business opportunities in new markets.
  • Initiates, establishes and nurtures business relationships with our clients, accounts and vendors.
  • Tracks sales opportunities to completion with an understanding of meeting sales quotas.
  • Evolves solutions by preplanning, engaging, uncovering needs, creating interest, providing solutions and act to meet client needs. Maintains effective follow up to ensure sales closure and client care
    management.
  • Attends initial visits with prospective clients and works to understand their business needs and to offer customized solutions.

 

Requirements:

Education:

  • High School Diploma
  • College and/or office experience preferred

Experience:

  • Microsoft Office: 1 year (preferred)
  • Excel: 1 year (preferred)
  • Office: 1 year (preferred)
  • Customer Service: 1 year (preferred)

Skills/Certifications:

  • Must be organized and able to multi-task
  • Proficient in Microsoft Office: Word, Excel and Power Point.
  • Adaptable to change
  • Detail oriented
  • Accuracy and thoroughness
  • Ability to manage projects and people
  • Strong computer and phone skills
  • Ability to work at a fast pace and learn systems and sales processes
  • Customer Service oriented
  • Professional
  • Strategic Thinker
  • Good written and oral communication skills
  • Relies on experience and judgment to plan and accomplish goals

Apply Now!