Client Experience Manager

Great pay, fulfilling career, & growth opportunities galore.

Join our team as our Client Experience Manager!

Are you a compassionate, driven individual who has a desire to be a part of a family-focused team? Great—we’ve been looking for you!

 

The Company

WayForth is a relocation company that specializes in downsizing and move management services for seniors. We assist our clients through the sometimes-difficult process of transitioning from their homes into smaller spaces, like independent living communities, condos, apartments, or assisted living facilities.

We are a full solution company that performs most aspects of the move process, including: designing floor plans, sorting, packing, moving, unpacking, and resettling our clients into their new homes.

Our team is composed of individuals who are driven, empathetic, and skilled in direct but compassionate communication. We take care of our clients and each other, and we value a great attitude above all else.

 

The Position: Client Experience Manager

Initiates, establishes and nurtures business relationships to meet and exceed assigned goals for overall customer experience and reputation. Executes sales strategy, initiates contact with existing and potential customers, identifies needs and sells appropriate services to meet those needs.

Ready to join the team?

Essential Functions:

  • Prospects new opportunities through cold calling, networking events, etc. to develop a pipeline in order to meet sales objectives. Formulates and qualifies ideas to promote lead generation.
  • Works with potential clients to understand business issues. Formulates and presents solutions to address their concerns. Evolve solutions by preplanning, engaging, uncovering needs, creating interest, providing solutions and taking action to meet client needs. Maintains effective follow up to ensure sales closure and client care management.
  • Develops proposals and establishes contractual agreements with potential accounts. Conducts contract/project negotiations.
  • Manages WayForth sales and project activities. Assigns responsibilities and objectives to project team. Directs staffing, training, and performance evaluations to develop, implement and manage programs.
  • Initiates, establishes and nurtures business relationships with clients, accounts and vendors. Tracks sales opportunities to completion with an understanding of meeting sales quotas.
  • Coordinates service offerings by establishing sales market, quotas, and goals and advises suppliers, alliances, and clients concerning solution techniques.
  • Develops and grows relationships with communities and marketing segments.
  • Prepares project plan updates and results to management.
  • Responsible for sales funnel/pipeline forecast analysis leading to quota realization. Prepares sales reports showing sales volume and sales forecasts.
  • Analyzes sales statistics to formulate approach and to assist project managers in promoting sales and account growth.
  • Develops sales and marketing campaigns to accommodate goals of company. Directs product simplification and standardization to eliminate unprofitable behavior from project implementation.
  • Develops, delivers and conducts seminars/presentations instructing, advising and guiding attendees on WayForth service offerings and principles with the most effective presentation package. Event planning and represent company at trade association, customer recognition and vendor appreciation events, and other networking meetings to promote service offerings.
  • Develop project plans based on sales strategy and client needs. Gain support from operations for project plans. Work in conjunction with Operations management to resource and implement projects. Articulate project plan purpose to reach consensus. Liaison between multiple roles within the company, such as sales, project management and implementation.
  • Reviews market analyses to determine creative ways of addressing customer needs, volume potential, and pricing plans.
  • Researches and understands competition and associated offerings in the marketplace. Directs marketing research and service delivery to ensure competitive advantages and effectiveness.
  • Establish budget requirements. Recommend and approve budget, expenditures, and appropriations for client and service implementation. Analyzes and controls expenditures of company and projects to conform to budgetary requirements.
  • Reviews market analyses to determine creative ways of addressing customer needs, volume potential, and pricing plans.
  • Maintains professional and technical knowledge and relevancy by attending educational workshops; staying current with online industry blogs and posts: reviewing professional publications; establishing networking connections and participating in professional societies

Requirements:

Education:

  • High School Diploma
  • College and/or office experience preferred

Experience:

  • Microsoft Office: 1 year (preferred)
  • Excel: 1 year (preferred)
  • Office: 1 year (preferred)
  • Customer Service: 1 year (preferred)

Skills/Certifications:

  • Self-motivated
  • Good communication and presentation skills
  • Results oriented
  • Professional
  • Strategic Thinker
  • Customer Service oriented

Apply Now!